Terms & Conditions

These terms apply to the ordering, purchasing and delivery of products through our website and form an agreement between you and Yarrapack Pty Ltd ABN 69 624 653 014 (Terms). By using our website, you agree to and accept the Terms. 

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. However, our liability is otherwise excluded or limited under these Terms to the extent possible under law. On this basis, we exclude any implied terms, guarantees and warranties and liability for expenses or injuries relating to these Terms, circumstances outside our control and any loss, theft or damage to the products after delivery. To the extent permitted by law, we also limit our liability to the amount paid by you for the products or services. 

Variations 

You cannot change these Terms without our written consent. We may change these Terms from time to time. Any such changes will apply from the time they are published on our website, but will not impact any orders that have already been placed. We encourage you to read these Terms and contact us if you have any particular questions. 

Your order 

After you have placed your order and we have processed your payment, we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order request. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. 

We reserve the right to accept or cancel your order for any reason at any time, including unavailability of product, an error in the price, image or product description or an error in your order. If we cancel your order, we will contact you by email to let you know and you will have the option of receiving a full refund or a store credit. 

Prices, payment and GST 

All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment via PayPal, a secure online payment platform where you can pay with a range of options as displayed during the checkout process. 

We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if your card is used fraudulently by someone else, except to the extent such loss or damage is caused by our negligence or wilful misconduct. 

In an effort to prevent fraudulent use of credit cards or other payment options, we reserve the right to conduct and implement fraud detection processes to check the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal validation check on the credit card and account. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorized third parties. Orders undertaking a formal check will be placed on hold until we have received confirmation that the transaction is legitimate. If we are not satisfied that an order is legitimate, we may decide to cancel the order. 

Delivery Fees 

Delivery fees and times vary for different products and are calculated based on the size and weight of your order, the number and type of products in the cart, where the products are shipping from, and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made by you to the delivery address or delivery time after placing an order may incur additional charges.  
 
Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. If delivery of an order will result in unacceptably high freight charges to us, we reserve the right to contact you after your order is placed to request further delivery fees or to cancel your order prior to dispatch. If we cancel your order in these circumstances, we will issue a full refund to you. 

Dispatch Time 

Typically, Orders received and processed by us before 11:59pm each business day (in VIC) will be dispatched within 1-3 business days from the relevant warehouse, unless otherwise stated.  
 
Orders received and processed by us on Friday or weekend days will be processed for dispatch on the following Monday. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order.  
 
From time to time, the estimated dispatch time frame may exceed our usual estimated delivery window for reasons outside of our control or if payment is subject to a fraud check.  
 
We work hard to process all orders as quickly as possible and we will generally contact you to let you know when your item has been dispatched by us or if we anticipate delays.  
 
Note: For the purposes of these Terms, “business days” means a business day in the relevant State or territory from where the order will be dispatched, unless these Terms expressly state otherwise. 

Delivery methods & locations 

We work with a number of third party delivery providers in order to deliver our products nationwide. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalized and before your order is dispatched.  
 
We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the products we sell. Most of our products do NOT require a signature upon delivery. If you prefer not to allow us to leave your delivery in a safe place, we will require your explicit instruction on requiring signature and authorisation on delivery. Under social distancing for contactless deliveries, our drivers will ask for your name and sign on your behalf. 

We reserve the right to refuse delivery to specific locations for items we consider to be at high risk of loss or damage and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case title and risk in the products will pass to you at the time we deliver the products to your courier and you will be responsible for all insurance for loss or damage to the order caused by the delivery.  
 
We are not able to accept orders for international delivery at this time. 

Standard Delivery is a fast and cost effective shipping method used for most items. Orders with Standard Delivery will be delivered by one of our national carrier partners as appropriate. Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. Standard Delivery will usually occur Monday to Friday (8am to 6pm) but could occur outside of these hours during peak periods. Unfortunately we’re unable to provide a choice of delivery day or time for these types of deliveries. 

Delivery failure 

It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you. If our delivery provider has been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances, we will refund you the money you have paid for your order less the delivery fees and reasonable handling fees that reflect our loss. 

Risk and Title 

Risk and title to the products passes to you on the date and time of delivery of the products to you by our delivery provider to you or to the ATL (Authority To Leave) address. 

Returns 

Change of mind returns 

We want you to love the products you buy from us. If you change your mind, you may return the product to us within 7 days of the date you received it and we will issue you with a store credit. 
 
You will be responsible for the shipping costs for a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us. 
 
You must lodge a return request by contacting us with your name and order number and our Customer Care team will arrange the return for you. 
 
Products returned for change of mind reasons must be in ‘as-new’ condition and packaged securely in the original packaging. This means you have not used, damaged, or washed any of the products. 
 
The following products cannot be returned due to a change of mind: 

• Products described as “made to order” 
• All forms of clearance stock (e.g. warehouse, floor stock etc.) 
• Personalized items 

Within 3 business days of receiving your return, and subject to confirming it is in ‘as-new’ condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and any shipping costs incurred by us for you to return the product back to the warehouse.  

Wrong product delivered 

Very occasionally we may accidentally ship the wrong product to you. If you have received an incorrect product, let us know as soon as you can, ideally within 3 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you. 

Faults and damages 

If a product arrives and the packaging or the product itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. 
 
If you notice after a product arrives that it is faulty, is defective or has been damaged during manufacturing or shipping, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 days of receiving your delivery. 

Your rights under the Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
 
We exclude, to the fullest extent possible under law, all implied terms, guarantees and warranties whether statutory or otherwise, relating to the subject matter of these Terms. 
 
You represent and warrant to us that we will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation or lost time) in contract, tort, under statute or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms. 
 
Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage. 
 
To the extent permitted by law, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question. 

Cancellations 

You may cancel all or part of an order before it reaches the dispatch processing stage in which case you can choose whether to receive a store credit voucher or refund the amount you paid for the products (including shipping, assuming there are no other products remaining on the order to be shipped). After an order reaches the dispatch processing stage, cancellations or changes are only possible if we agree to them. As we aim to process your order as soon as possible, which could be within hours of you placing your order, requests for cancellations should be lodged as soon as possible after ordering. Once products have been shipped, you cannot cancel them. Products described as ‘made to order’ cannot be canceled under any circumstances.  

Exchange 

Unfortunately, we do not offer exchanges of our products. Simply return your items in accordance with our Returns policy and place a new order. 

Our rights 

We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us or where we are not responsible for the damage. 

Other Policies 

The Privacy Policy available on our website informs you of our practices regarding the collection, use and disclosure of any information we collect from or about you. Our Privacy Policy forms part of these Terms. We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate. In order to purchase through our website, you will be asked to provide your personal details, including, your real name, billing address, shipping address, mobile phone number and email address. You will also be required to provide us with payment details so you can purchase products from us. By entering your payment details you warrant that you are the authorized account holder and that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided 

Force Majeure 

We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions or restrictions, shipping, postal or other relevant transport strike, postal theft, failure or accident, lockouts or other labor difficulty, war or national emergency, epidemics, pandemics, quarantine requirements, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, interruption of the internet or a website or social media platform (such as Facebook), or virus, accidents or breakdown of plant, machinery, software, hardware or communication network. 

Applicable law 

These Terms are governed by the laws of Victoria, Australia and are subject to the non-exclusive jurisdiction of the courts of Victoria. Our website is available only to people who can form legally binding contracts under applicable law. 

Relationship 

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these Terms. 

Severability 

If any provision in these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms which will continue in full force and effect. 

Contact Us 

If you have any questions or concerns about our Privacy Policy, please send us an email or a message through the ‘Contact Us’ page.