Privacy Policy

This policy sets out how Yarrapack Pty Ltd ABN 69 624 653 014 will handle the personal information that you may disclose to us when you use our website or our other services. This policy contains information on how we collect, use, disclose and store your personal information. 

1. Collection of Personal Information 

We will collect your personal information when you: 

• Register for an account on our website. 

• Make a purchase or request our products. 
• Contact us through our website or customer support. 
• Participate in our surveys, contests, or promotions. 
• Interact with us through social media or other platforms. 

The types of personal information we may collect include your name, contact number, email address, payment details, delivery address and other information relevant to the services we provide. We do not collect sensitive information (for example, medical history) from users of our website.  

2. Use of Personal Information 

We use your personal information for the following purposes: 

• To provide and improve our products and services. 
• To process transactions and fulfil orders. 
• To communicate with you about your account and our services. 

• To send you promotional and marketing materials (you can opt out at any time). 
• To conduct research, surveys, and data analysis. 
• To comply with legal obligations. 

3. Disclosure of Personal Information 

We may share your personal information with our suppliers, our business partners (such as our logistics, billing and security service providers and our customer services team), law enforcement authorities and our related bodies corporate.  

Our suppliers 

We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient’s name and contact details if necessary. 

Our logistics partners 

We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient’s name and contact details if necessary. 

Our billing & security partners 

We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly. 

Our business partners 

We may share some of your personal information with other business partners for purposes including but not limited to marketing, data analysis and reporting, as well as providing you with customer support services. 

Federal or State police authorities 

We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Yarrapack or the general public. 

Related bodies corporate 

We may disclose personal information to our related bodies corporate. 

Overseas disclosures 

From time to time, we may share your personal information with our team members, service providers, business partners or marketing providers located overseas, depending on the nature of the services those recipients provide to us. 

4. Security of Personal Information 

When you share personal information with us, we will use our best endeavours to store and protect it securely. We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. 

5. Access and Correction 

You are entitled to gain access to and/or correct the personal information that we hold about you. You may access, amend, correct or update this personal information at any time, by signing into the ‘My Account’ section of our website. If you would like to access and/or correct any of the personal information we hold about you and cannot do so in your account, please send us an email or a message through the ‘Contact Us’ page. If we are able to, we will action your request within a reasonable time frame (usually within 30 days) following receipt of your request.  

We may decline an access or correction request in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information.  

If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).  

If you would like to unsubscribe from receiving any of our commercial electronic messages, which we may send to you by email and/or SMS, please visit the ‘my account’ section. Your request to unsubscribe will be actioned promptly.  

6. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your browsing experience on our website. You can manage your cookie preferences through your browser settings. 

7. Changes to this Privacy Policy 

We reserve the right to amend this Privacy Policy from time to time.  If the amendments are material, we will provide you with reasonable notice of the amendments before the amendments take effect, for example, by sending you an email or publishing the changes on our website. Your continued use of our website or our services following the effective date of amendment of this Privacy Policy will signify your acceptance of the amended Privacy Policy. 

8. Contact Us 

If you have any questions or concerns about our Privacy Policy, please send us an email or a message through the ‘Contact Us’ page.