FREQUENTLY ASKED QUESTIONS (FAQ)
Customization is available across a wide range of our products. We can print your branding designs on our products, as well as customizing the dimensions, materials, coatings and other product features. MOQ (minimum order quantity) applies. Contact us to find out more.
We will get back to you ASAP, usually within two business days after receiving your inquiry.
For product in stock, once you place your order, it usually takes 2-3 business days to dispatch.
For pre-ordered product, a 50% deposit needs to be paid immediately after the order is confirmed. Once your product arrives at our Melbourne/Sydney warehouse, we will contact you and the payment needs to be made in full. We can show you photos or videos of the finished products and outer packages before you finalise the payment. Please feel free to contact us if you require a payment or delivery term that suits you.