Custom Printed Packaging | Packaging Wholesale AU

FAQ

FREQUENTLY ASKED QUESTIONS

Yarrapak established its customer service centre in Melbourne, Australia in 2017. We have been in the food packaging industry for 20+ years. Our manufacturing headquarter based in China operates with a dust-free factory of more than 12,000 square meters, which accommodate 100+ automatic manufacturing equipment. 
Yarrapak specializes in the research, development and production of compostable or recyclable food packaging. Our major products include paper bags, round/rectangular/square food containers, paper straws and other accessories. Our products are made from a variety of raw materials, including but not limited to kraft paper, sugarcane pulp, bamboo pulp etc,. 

 

Customization is available across a wide range of our products. We can print your branding designs on our products, as well as customizing the dimensions, materials, coatings and other product features. MOQ (minimum order quantity) applies. Contact us to find out more.

For products with our standard dimensions and designs, the MOQ is the quantity per carton.
For customized products, the MOQ is between 30,000 and 50,000 pieces, varying across different products.

We will get back to you ASAP, usually within one business day after receiving your inquiry.

For product in stock, once you place your order, it usually takes 2-3 business days to dispatch. 

For pre-ordered product, a 50% deposit needs to be paid immediately after the order is confirmed. Once your product arrives at our Melbourne warehouse, we will contact you and require you to make the payment in full. We can show you the photos or videos of the finished products and outer packages before you finalise the payment.  

After placing an order you will receive an email confirmation. This email contains a tracking number provided by the courier. Please check your junk mail if you didn’t receive an email after placing your order. If you still have not received an order confirmation email, please contact us.
Contact us with the details of the items you would like to sample and we will send them out to you. The samples are free, but the customers need to pay for the freight.